Refund Policy

RETURNS

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Our returns window is 28 days from the day you receive your order, except sale items which is 14 days. Christmas purchases have until the 9th of January 2026 to be returned.

Procedure

The procedure for online returns is as follows

Please email us at info @urbanite.ie to request a RETURNS NUMBER.

RETURNS WILL NOT BE ACCEPTED OR PROCESSED WITHOUT A RETURNS NUMBER.

You must complete the returns form provided with your original order and enclose it with the goods you are returning.

You should ensure your name, address, and contact details are on the form.  We cannot process a return or a refund without this information.

So long as the goods are in the original packaging, and with all tags still intact and attached, we will process your return.  

Once you decide to return the goods you must not use them, and you must take reasonable care of them while they remain in your possession.  The goods must be returned to us intact, unworn,  undamaged and in a fully re-saleable condition as soon as reasonably possible within the returns window.

Returns should be made by second class post unless we have agreed another returns method with you.  You should ensure you retain proof of postage for all returns. We cannot be held responsible for parcels that do not reach us.

Only postal returns are accepted for online orders.  

Refunds can take up to 10 days process.

Please send all returns to:  

Telephone:  + 44 (0) 7858484549

Email:  info@urbanite.ie